Basic Policy on Customer Harassment

ClaN Entertainment Inc. regards the candid opinions and requests we receive from our customers, fans, and business partners as valuable feedback essential to the growth of our business. At the same time, in order to protect the human rights and working environment of everyone involved in our business, we will respond firmly to customer harassment. We hereby establish this Policy.

1. Definition of Customer Harassment

Customer harassment refers to conduct or demands by customers, business partners, viewers, or others that, in terms of their content, means, or manner, exceed socially acceptable limits in light of the nature of the relevant business activities and other circumstances, and thereby adversely affect the working environment of our officers, employees, affiliated creators, staff, and others. This includes conduct carried out by telephone, email, social media, or elsewhere on the Internet.

2. Scope of Persons Covered

This Policy broadly applies to persons who have a connection with our business. It is not limited to those with whom we have direct business relationships. Examples include:

1. ○ Business partners and clients, and their representatives
2. ○ Viewers, fans, and users of content operated by or involving the Company
3. ○ Persons who post or communicate about the Company or its business on social media or elsewhere on the Internet
4. ○ Visitors to and participants in events, live performances, pop-up stores, and similar activities
5. ○ Purchasers of merchandise through retail sales, e-commerce, and other channels
6. ○ Talents, creators, artists, and others to whom the Company outsources work or with whom the Company has entered into management agreements, as well as persons associated with them
7. ○ Performers, interview subjects, and collaborators involved in the production of programs, streams, and other content
8. ○ Persons who contact the Company with inquiries regarding its business
9. ○ Residents living in the vicinity of the Company’s facilities

3. Examples of Customer Harassment

The following examples are illustrative and are not exhaustive.

1. ○ Physical or psychological abuse
   Assault, physical injury, threats, intimidation, abusive or insulting language, discriminatory remarks, conduct that attacks or denigrates a person’s character, and similar conduct
2. ○ Excessive or unreasonable demands
   Coercing unjustified apologies, including demands to kneel or prostrate oneself; coercing monetary compensation; keeping someone engaged for an unreasonable length of time; persistent or repeated communications; unjustified demands concerning matters unrelated to the business; demands that individual employees be disciplined; and similar conduct
3. ○ Sexual conduct, invasion of privacy, and online abuse
   Sexual harassment, stalking, unauthorized photography or recording and the dissemination thereof, defamatory or abusive statements on social media, disclosure of personal information, and similar conduct

4. Conduct Not Considered Customer Harassment

Not all opinions, complaints, or requests received from customers and others constitute customer harassment. Legitimate requests for improvements to products or services do not constitute customer harassment. Likewise, requests by persons with disabilities that they not be subjected to unjust discriminatory treatment, as well as communications indicating a need for the removal of social barriers, do not constitute customer harassment.

5. Our Approach and Measures

1. ○ The Company will respond in a centralized and coordinated manner as an organization, led by the Corporate Management Department. Responsibility for handling such matters will not be left to individual staff members.
2. ○ Where customer harassment is found to have occurred, the Company will take measures such as terminating further communication, suspending the provision of services, requesting that the individual leave an event venue or store, or terminating a business relationship or contract.
3. ○ In serious cases, or where the conduct may constitute a criminal offense, the Company will report the matter to the police and take legal action, including filing a criminal complaint or seeking damages.

6. Response Framework and Employee Support

The Company will establish consultation channels, develop response manuals, and provide training for officers and employees. We will also take appropriate measures to ensure the safety of persons who have been subjected to such conduct and provide them with appropriate mental health support.

The Company values equal and healthy partnerships with our customers, fans, and business partners. We also strictly prohibit our officers and employees from engaging in harassment themselves. We will continue to conduct our business while fostering relationships in which the dignity of all parties is respected.